Ask anyone how they feel about the housing market, and you can expect a mixed response. Not many people out there today feel that the real estate sector is humming along perfectly. However, the one group that you would think would be the happiest right now, qualified buyers, are actually feeling pretty frustrated with the market and the buying process, according to a survey conducted by the Consumer Federation of America and other associated groups. In fact, they were able to review more than 250,000 complaints lodged with regulators in 2010 to establish from clear, problematic trends[1].

For starters, real estate consumers feel that they are, in many ways, dealing with a sub-par inventory – even though they definitely have their pick of that inventory. “Bad construction work, failure to begin or finish a job on time [and] problems with rebates” topped the consumer complaint list, closely followed by misrepresentations about appliances. On top of building issues, consumers expressed frustration with the people “helping” them finance their homes, voicing concern over mortgage-, credit- and debt-relief fraud and predatory lending. Finally, many consumers expressed concern about renting conditions as well, saying that often buildings were unhealthy or unsafe and not repaired in an acceptable span of time.

While all this sounds pretty bleak, it’s important to keep it in perspective. While the real estate industry isn’t always perfect, according to the same survey, it’s got it in spades over the auto industry, which came in first thanks to leasing issues, towing disputes, faulty repairs and “misrepresentations in advertising and sales”[2]. What are your current complaints about the real estate and housing sector? Is it as terrible as people say?

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[1] http://realtormag.realtor.org/daily-news/2011/08/09/top-housing-related-gripes-customers

[2] http://rismedia.com/2011-08-07/consumers-top-10-complaints-guess-which-is-no-1/